Alaya

About Us:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.
Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team operates as one, united in their mission to help people realise their dreams.

Who you are:

We’re looking for a seasoned Cybersecurity & IT Operations Lead to own and elevate our security posture and IT operations. This is a one-year contractual position with the potential for extension based on performance and organizational needs. This high-impact hybrid role blends strategic cybersecurity leadership with hands-on service delivery. You’ll be instrumental in implementing and managing our ISO 27001-aligned ISMS, overseeing infrastructure, and mentoring distributed teams across Nepal and Australia.

This is your chance to build a resilient, secure, and scalable tech environment that empowers every part of our business to thrive.

You’re someone who is...

  • A strategic thinker with a hands-on mindset

  • Calm under pressure and energized by solving complex challenges

  • Passionate about cybersecurity trends and continuous improvement

  • Fluent in translating tech issues into actionable business insights

What You'll Be Doing

Cybersecurity Leadership

  • Implement and manage an ISO 27001-compliant ISMS

  • Lead risk assessments, threat analysis, and incident response planning

  • Drive policies, controls, and audits to enhance organizational security

  • Manage tools like SentinelOne, firewalls, IAM, and access controls

  • Deliver security training and foster a security-first culture

IT Operations Oversight

  • Oversee daily IT support/helpdesk operations and SLAs

  • Manage IT assets, procurement, vendors, and SaaS systems (Google Workspace, M365, VoIP, etc.)

  • Optimize ITSM processes and support disaster recovery and business continuity

Team Leadership & Strategic Collaboration

  • Lead and mentor IT/security staff across regions

  • Align cybersecurity and IT strategies with business goals

  • Report on risks, metrics, and progress to leadership

  • Drive upskilling and performance initiatives across your team

What We're Looking for

  • Bachelor’s or Master’s in Computer Networking, IT Security, Cybersecurity, or a related field
  • 5–8 years’ experience in cybersecurity + IT operations roles
  • Hands-on expertise with ISO 27001, ISMS, EDR/XDR tools, cloud & networks
  • Strong track record in managing IT service delivery and operational KPIs

What’s In It For You:

  • A Passion-Driven Environment: Work with a team that’s passionate about what they do and driven to succeed.
  • Care for You: We prioritise your well-being, offering a supportive and inclusive workplace culture.
  • Oneness in Diversity: Be part of a diverse team where every voice is heard and valued. Together, we celebrate our successes and grow stronger as one.
  • Comprehensive Benefits:
    • Five Working Days (Mon-Fri)
    • Complimentary full breakfast
    • Working with cross-cultural teams across Australia and Nepal
    • Medical and accidental insurance coverage for you and two beneficiaries.
    • Exclusive Leaves:
      • 18 days of paid annual leave.
      • 12 days of paid sick leave.
      • 1 day floating leave
      • 4 months of paid maternity leave.
      • 1 month of paid paternity leave.
      • 13 days of paid public holidays (Extra 1 day for female employees)
    • Various exclusive bonuses, including profit, festival, and book reading bonus
    • Employee Assistance Program (EAP) for work-based counselling.
    • Employee engagement and well-being activities and events.
    • Educational discounts through partnerships with various top colleges.
    • Continuous learning and development opportunities
    • Monthly and Quarterly Awards and Recognition
    • Employee referral bonus for recommending new hires.
    • Customer Referral - Refer your friends and relatives in Australia to use our services, and we’ll reward you!

Work hours: 7 AM - 3 PM

Our office premises are open, and we’d be delighted to welcome you to work with us on-site if you’re hired!

Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.

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